Last updated: May 26, 2026
This Privacy Policy explains how IRFC FINSERV INDIA PRIVATE LIMITED (“we”, “us”, “our”) operating as IRFC Astrology handles personal data when you use our website, mobile-friendly portal, store, consultations, AI chat, and related services (collectively, the “Services”). By registering, placing an order, or using the Services, you agree to this policy.
1. Information we collect
We collect only the data needed to deliver astrology, e-commerce, and support:
- Account & identity: name, mobile number, email (if provided), and OTP verification records.
- Astrology & consultation: date, time, and place of birth; gender or other details you submit for kundli, remedies, or chat; consultation history and messages.
- Orders & payments: shipping address, order items, amounts, payment status, and transaction references from our payment partners (we do not store full card or UPI PIN details).
- Technical: IP address, browser type, device information, cookies, and usage logs for security and performance.
- Communications: messages sent via our contact form, WhatsApp, email, or support channels.
2. How we use your information
- Create and secure your account (OTP login).
- Generate charts, reports, AI-guided answers, and personalized remedies.
- Process orders, ship physical products, and deliver digital downloads to your dashboard and registered email.
- Send order updates, consultation notifications, and service-related SMS or email where applicable.
- Prevent fraud, enforce our terms, and comply with applicable law.
- Improve our platform through aggregated, non-identifying analytics.
3. Legal basis & consent
We process data based on your consent when you register, your contract when you purchase or book a service, and our legitimate interests in operating a secure platform. You may withdraw marketing consent at any time; essential service messages (e.g. OTP, order confirmation) may still be sent.
4. Sharing with third parties
We do not sell your personal data. We may share limited information with:
- Payment gateways (e.g. PayU, YoPay) to complete transactions.
- SMS/OTP providers to deliver one-time passwords and transactional alerts.
- Shipping couriers for physical deliveries (name, address, phone).
- Cloud & AI infrastructure (e.g. hosting, OpenRouter or similar APIs) under strict confidentiality for generating responses — birth details are sent only as needed for your request.
- Authorities when required by law or to protect rights and safety.
5. Data security
We use industry-standard measures including HTTPS (SSL/TLS) in transit, access controls on servers, and restricted staff access. No method of transmission over the internet is 100% secure; we encourage strong device security and never sharing your OTP.
6. Retention
We retain account and order data for as long as your account is active and as required for tax, accounting, and dispute resolution (typically up to 7 years for financial records where applicable). Chat and consultation logs may be retained to improve service quality unless you request deletion subject to legal limits.
7. Your rights
Subject to applicable Indian law, you may:
- Access or correct profile and birth details from your dashboard where available.
- Request account deletion or data export.
- Object to non-essential processing or marketing.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, contact us at irfcfinservindiaprivatelimited@gmail.com or via our contact page.
8. Cookies
We use essential cookies for login sessions, cart, and security. You can control non-essential cookies through your browser settings; some features may not work if cookies are disabled.
9. Children
Our Services are intended for users 18 years and older. Parents or guardians must not submit a minor’s birth details without appropriate consent and supervision.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change; continued use of the Services after changes constitutes acceptance.
11. Contact
For privacy-related questions, reach IRFC FINSERV INDIA PRIVATE LIMITED through our contact page or email irfcfinservindiaprivatelimited@gmail.com.